Reading the logs generated due to an ERROR in Ephesoft involves a few things:
– Understanding of the Application Processes
– Understanding the Batch Processes or Workflow
– Identifying Keywords related to above mentioned details
Sometimes logs can be very simple to understand and the issue is stated clearly in the message.
But sometimes the messages are not clear and you will need to read further and look for intuitive words.
ERROR log example:
<DateTimeStamp> ERROR org.springframework.scheduling.quartz.SchedulerFactoryBean#5_Worker-8 com.ephesoft.dcma.mail.service.EmailImporterServiceImpl – Error while processing mails from EmailAddress@gmail.com pop.gmail.com pop3 inboxNot able to process the mail reading from configuration : EmailAddress@gmail.com pop.gmail.com pop3 inbox[SYS/PERM] Your account is not enabled for POP access. Please visit your Gmail settings page and enable your account for POP access.
Caused by: javax.mail.AuthenticationFailedException: [SYS/PERM] Your account is not enabled for POP access. Please visit your Gmail settings page and enable your account for POP access.