Paying customers are required to work with their Ephesoft Partner for Level 1 support. Partners will initiate Level 2 support with Ephesoft after initially troubleshooting any issue.
Partners: Support requests may be initiated by submitting a request to firstname.lastname@example.org. Requests to other email addresses may not get a response according to your SLA. License requests should go to email@example.com.
To save time, the following information should be collected and submitted with your ticket request or uploaded to your ftp partner account.