Paying customers are required to work with their Ephesoft Partner for Level 1 support. Partners will initiate Level 2 support with Ephesoft after initially troubleshooting any issue.

Partners: Support requests may be initiated by submitting a request to tickets@ephesoft.com. Requests to other email addresses may not get a response according to your SLA. License requests should go to licenses@ephesoft.com.

To save time, the following information should be collected and submitted with your ticket request or uploaded to your ftp partner account.

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Walter Lee

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