KB Article #9018
Topic/Category: Page order in Document
Issue: When uploading a group of single page tif files, the files are not in the correct order when the files are numbered such as file1, file2, file3
Root Cause: When importing the files, if the user has numbered the files in order to guarantee their order, they will not be imported correctly if there are more than 10 files and a single digit is being used for the file numbering.
- In order to resolve this issue, the user must name the files with a buffer of zeros in the numbering of filenames. Instead of file1. the file should be named with the numbering schema of file0001 which will keep windows from ordering the as file1, file10, file2 and so forth. With this file numbering, the files will be imported in the correct order.