KB Article # 9983
Topic/Category: Webscanner, Browser, Java
Ephesoft Version: 3x+
Issue: Webscanner does not function or is not recognized.
http://windows.microsoft.com/en-us/windows-vista/scan-a-document-or-fileIf the scanner works with windows scan application, but the scanner is not showing up in the Ephesoft webui, check the following:
- Verify that java works on your computer/browser combination.
If java is not working, troubleshoot with java support pages, before continuing. Ephesoft requires a working browser with java support.
- Once Java is verified working, try using ephesoft webscanner. Be sure that you allow java to be run when prompted – different browsers have different ways of prompting that aren’t always apparent
- Check your version of Chrome as some are not compatible with java and may require additional workaround
- Go to workstation Windows Control Panel->Java Control Panel and delete all Temporary Internet Files