KB Article #: KB0010268

Applies to: All versions.

Issue: Ephesoft Service will not start.

Root Cause: You must have the JDK application started for Ephesoft to work.

Solution:

Steps to resolve:

  1. Stop Ephesoft application or service.
  2. Go to <Ephesoft installed directory>\Dependencies.
    For 32-bit server: Rename jdk1.7.0_71_32bit folder to jdk1.7.0_71 folder.
    For 64-bit server: Rename jdk1.7.0_71_64bit folder to jdk1.7.0_71 folder.
  3. Start Ephesoft application or service.

 

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