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KB Article # 10649

Topic/Category: UI

Ephesoft Version: 4040+

Issue: Operators getting login error


1) Users are getting log in error stating they are logged into another station when they are not
2) They are logging in as unique users
3) Operators are using multiple scan stations, but not more than one at a given time


A feature has been included in 4040 which prevents multiple login for a user id. We have handled all the possible cases of direct tab close and window close without proper signing out of the application. But as customer is facing this issue it may be a browser specific issue or happening in some specific version of browser.


We would suggest the user to Logout from the screen by clicking on the Logout button or use Internet Explorer to avoid the scenario.


In, by setting the allowableUserInactiveTimeForWebScanner property to value 0 the user can login again within any time frame.


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Walter Lee