Last Updated on(Last Updated On: December 8, 2017)
KB ID: KB0011129
KB Article # 9222
Ephesoft Version: 4x
Issue: Reports Have Never Worked in 4x: Everything Else Functions OK
Reports database was probably never created properly. Delete and manually recreate directly from sql manager with included sql queries.
Manually delete the Reports databasee and recreate using the queries located here:
[Ephesoft\Dependencies\MySqlSetup] or [Ephesoft\Dependencies\mariadb\MariaDBSetup] depening on your database flavor
Additionally, verify the reports connection settings stored in server.xml and correct by manually connecting with them through a sql manager such as heidi.