KB Article #: 12936

Issue:

When processing batches, user getting the exception error below during FOLDER IMPORT process.

“Exception in breaking the input file. Converted Tiff files count not equal to the TIFF pages count.”

Solution:

1. Error could be due to file length. Using Recostar, the max is 255 characters supported in file path and Ghostscript, the max is 238 characters supported in file path. If user exceed the max characters, the batch will fail.

2. User can make modification to the IMPORT_MULTIPAGEFILE plugin under FOLDER IMPORT module. Change PDF To TIFF Conversion Process to “Recostar”.

FolderImport

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