Overview

Ephesoft stops the execution of batch processing if an invalid license is being installed on the system or license has been expired. In case of invalid license Ephesoft system doesn’t allow the user to login into the application throwing an error message that either some internal error has occurred at Ephesoft License server side or the License Server is down.

 

400px-3.1_LicenseValidation_10001

 

In case of invalid license, if user tries to process new batches then batches remains at NEW state and are not processed further.

 

400px-3.1_LicenseValidation_10002

 

Troubleshooting

Following are few common error messages that might be seen while validation Ephesoft License:

 

 

S. No. Error message Possible root cause
1 Batches stuck at NEW state. There may be either an invalid Ephesoft license installed or expired license on system.
2 Unable to verify license. Either license is not installed or license server is down. There may be an invalid Ephesoft license or no license on the system.

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