KB Article # 18644

Topic/Category: Folder import

Applies to: v4.1.x

Issue:

If a batch instance is imported from a zip file and then this batch instance is restarted from the Folder Import module the batch instance will error with a TIFF count mismatch error.

Root Cause:

Bug where a Temp folder is created in the UNC containing extracted content of the zip file. Now, this Temp folder is not getting deleted like other intermediate folders and stays there which is incorrect.

Solution:

User can manually delete this Temp folder before restarting the batch instance

Fixed in v4.5.1.0

 

 

 

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Ignacio de Castro Perez