To install/upgrade your license perform the following:

  1. To complete installation/upgrade, you will need to send the [Ephesoft\Dependencies\licensing\]details.properties file to licenses@ephesoft.com to receive your license file. Before sending, open the details.properties file. It should like the illustration on the right. If not, manually populate ALL unique MAC addresses from your machine(run command to get MAC addresses: ipconfig /all), save and send to our licensing department.license pipe
  2. (For Upgrade) – Go to Windows Registry and delete the key: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\com\ephesoft
  3. Copy the ephesoft.lic file to [Ephesoft\Dependencies\license-util\]. Go to an ADMINISTRATOR command prompt in this directory and execute install-license.bat TWICE.

 

For Ephesoft 4x+ Upgrades (Update: 08/2015)

Ephesoft uses a completely different licensing scheme from previous versions – the cumulative core license only needs to be installed on one machine. For clustered environments, go to each node in the cluster and delete the license information in the registry. A license server must be turned on and remain on for any other ephesoft nodes to continue functioning.

 

HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\com\ephesoft

 

Installation Issues and Pre-requisites
http://wiki.ephesoft.com/general-startup-and-license-issues
http://wiki.ephesoft.com/is-your-ephesoft-issue-a-file-permissions-issue
http://wiki.ephesoft.com/license-issue-with-ipv6
http://wiki.ephesoft.com/kb0010118-fresh-install-ephesoft-wont-start-uac-on
http://wiki.ephesoft.com/kb0010118-fresh-install-ephesoft-wont-startconnect-windows-firewall-on

If this does not resolve the issue, please zip and send tickets@ephesoft.com your javaappserver log files.
http://wiki.ephesoft.com/how-to-collect-the-ephesoft-application-logs-2

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Walter Lee

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