Scanner operators attempting to use the Ephesoft Advanced Web Scanner with Ephesoft version 22.214.171.124 may see an error pop up advising them they have ‘invalid access’ like the below
If a user is seeing the following error, please check the Ephesoft scanner service version currently installed in their list of Programs and Features from the Control Panel. If they have an earlier scanner service version (such as Ephesoft 126.96.36.199, 188.8.131.52, 184.108.40.206 or 220.127.116.11), please go ahead and uninstall the older version.
Then go back to the Ephesoft home page and select the ‘Scan New Documents’ option again. This will then ask the user to download and install the updated 18.104.22.168 scanner service and should resolve the error.