Issue:

We have found that such improper conversion occurs when the current profile in the Open Office is corrupted. Due to this corrupted profile the conversion of document is improper and the font capture in the converted documents is wrong. We have shared a link which describe the problems that occur in Open Office while converting:

Problems in converting documents through Open Office:

https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=63218

Solution:

The solution for this issue is to correct the OpenOffice or LibreOffice profile. For correcting the profile please follow the below specified steps:

1. Stop Ephesoft server.

2. In TaskManager->Processes, kill the open office service(soffice.bin and soffice.exe)

3. Go to below specified location on your system:

C:\Users\<user name>\AppData\Roaming\LibreOffice\4\user

Or if Open Office 3 is installed then go to

C:\Users\<user name>\AppData\Roaming\OpenOffice.org\3\user

4. Rename this “user” folder for backup.

5. Restart Ephesoft server.

This will refresh the user profile and any corrupt data will be reset.
If there is any issue with resetting of Open Office profile then please follow below specified link:

https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426





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J.D. Abbey

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