KB Article #: KB0010266

Topic/Category: GhostScript

Applies to: All versions.

Issue: During Folder Import process, IMPORT_MULTIPAGE_FILES module error out due to GhostScript directory is missing.

Root Cause: GhostScript directory is blank.

Solution:

Steps to resolve:

  1. Stop Ephesoft service.
  2. Go to <Ephesoft installed directory>\Dependencies and remove the gs directory.
    For 32-bit server: Rename gs32bit folder to gs folder.
    For 64-bit server: Rename gs64bit folder to gs folder.
  3. Start Ephesoft service.

 

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