KB Articles

KB Article # 10467

Topic/Category: Email Import, Installation, Upgrade

Ephesoft Version: 4.0.4.0

Issue: Ephesoft 4.0.4.0 UPGRADE Causes Email Import Issues

Analysis:

An additional jar file is not removed during upgrade.

Solution:

  1. Go to [Ephesoft\Application\WEB-INF\lib] and delete jtidy-r8-20060801.jar.
  2. Restart Ephesoft

 

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Walter Lee