KB Article # 11317
Ephesoft Version: Up to 4x
Issue: Validation: Extraction Value and Identified Coordinate Area Offset Do Not Align
Non-standard dpi attributes could be the cause of such an issue.
Typically Resolutions should be a 1:1 ratio
To correct the issue with these specific images, you could change the following in your image normalization parameters:
IMPORTMULTIPAGE_FILES: IM Convert Output Image Parameters:
-compress LZW -resample 200x200
Keep in mind that this command will affect all images, even the ones that already have correct dpi ratio; it may change server processing performance; and BI OCR/offset results. Be sure to work with your team to analyze the impact of these changes to insure acceptable results.