KBID: KB0012380

Issue:

User are getting the exception at the time of Folder Import Module during data extraction process with the following error message:
“Exception in breaking the input file. Converted Tiff files count not equal to the TIFF pages count”.

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Error in STDOUT file in <ephesoft installation>\JavaAppServer\logs:
2016-05-24 12:24:42,466 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.util.PDFUtil] – Error in reading the file:C:\ephesoft\sharedfolders\workingfolders\StandardTestBC\BC4_ephesoft_2016-05-24_12-22-16\BC4_ephesoft_2016-05-24_12-22-16_pdf_and_tiff_backup\44527724.pdf Bad user passwordcom.itextpdf.text.exceptions.BadPasswordException: Bad user password
2016-05-24 12:24:56,304 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.imp.FolderImporter] – Converted Tiff files count not equal to the the TIFF pages count. actualTiffFilesCount :: 11, expectedTifFilesCount :: 0 for batch instance ::BI41
2016-05-24 12:24:56,304 [ERROR] [pool-1-thread-3] [com.ephesoft.dcma.imp.service.ImportServiceImpl] – Converted Tiff files count not equal to the the TIFF pages count.
com.ephesoft.dcma.core.exception.DCMAApplicationException: Converted Tiff files count not equal to the the TIFF pages count.
at com.ephesoft.dcma.imp.FolderImporter.verifyTifpageCount(FolderImporter.java:970)
at com.ephesoft.dcma.imp.FolderImporter.breakMultiPagePDFandTiff(FolderImporter.java:919)
at com.ephesoft.dcma.imp.service.ImportServiceImpl.importMultiPage(ImportServiceImpl.java:66)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)


Root cause:

The reason why it error out is due to the PDF file is encrypted. When you open the PDF file, go to the Document Properties (**Your PDF app version may not support this), then Security tab. You will see a message that says “All contents of the document are encrypted and search engines cannot access the document’s metadata.” Ephesoft can not process these type of documents.

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You can go to this wiki link below for supported file types.

Supported File Types

 

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