KB Article #: KB0021184
Topic/Category: Batch Class
Issue: Users are not seeing grayscale output PDFs even though user have Colored Output PDF: FALSE for the CREATEMULTIPAGE_FILES plugin in Export module.
Root Cause: The colored output PDF is governed by Compression Switch: ON.
Affected Ephesoft Version:
Ephesoft version before 4.5
Steps to take:
Please find below steps as workaround –
1. Select “Colored Output PDF: FALSE”
2. Change the value of “Compression switch: ON”
3. Click on Apply button.