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KB Article #: KB0021184

Topic/Category: Batch Class

Issue: Users are not seeing grayscale output PDFs even though user have Colored Output PDF: FALSE for the CREATEMULTIPAGE_FILES plugin in Export module.

Root Cause: The colored output PDF is governed by Compression Switch: ON.

Affected Ephesoft Version:
Ephesoft version before 4.5

Steps to take:

Please find below steps as workaround –

1. Select “Colored Output PDF: FALSE”
2. Change the value of “Compression switch: ON”
3. Click on Apply button.

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