KB Article #: KB0022530
Topic/Category: Folder Import module
Issue: User is having an issue with PDF file during PDF to Tiff conversion. Blank documents are getting generated. When using Recostar, the batch errors out at Folder Import module and when using Ghostscript, the documents are blank.
Solution: There are some issues with the PDF and is failing with Recostar. This is also failing with Ghostscript v9.05 available in Ephesoft v4110 but the issue is not replicable with Ghostscript v9.22 available in Ephesoft v4500. So, please correct the PDF from the originating source or upgrade to v4.5.
Adobe tool also shows some problems for the pdf as mentioned below.
a. Font not embedded
b. Required key missing
c. Value for this key not an indirect object