Details: When escalating an issue with Ephesoft, support requires specific information. For each area of the application, there are different artifacts that are necessary for the investigation of the issue. Here is a list of artifacts that are required separated by the area of the application.

 

S No. Area Artifacts
1 Workflow/JBPM Slowness

DB Dump

All Logs All Servers

Application All Servers

2 Fuzzy DB

Fuzzy DB Dump

Batch Class

Batch Instance

Application

All Logs

Replication Steps

3 Review/Validate Screens

All Logs

Application

Batch Class

Batch Instance

Replication Steps if possible

Custom Jars if used in scripts

4 CMIS

All Logs

CMIS Server logs

CMIS Server connection RDP if other than alfresco

Batch Class

Batch Instance

Application

Replication Steps if possible

Custom Jar files if present in script

5 Web Scanner

All Logs

Application

Batch Class

Scanner Type

Drivers being used

Scanner not being used by various user using single credentials

6 Reporting

All Logs

Application

Batch Class

Reporting Folder in Shared Folders

Database Dump

Reporting DB Dump

7 Image/PDF Conversion

All Logs

Application

Native version (Recostar/Naunce)

Batch Class

Batch Instance

8 Email

All Logs

Application

EMAIL Attachment

Batch Class

Batch Instance

Server Type

Protocol Being used for connection

9 LDAP/ Active directory

All Logs

Application

Server.xml

Access to LDAP Directory if possible

10 Extraction

All Logs

Application

Batch Class

Batch Instance

11 Document Assembly

All Logs

Application

Batch Class

Batch Instance

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J.D. Abbey

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