How To Article
Issue: During runtime, recorded Ephesoft ERRORS are recorded in logs by default. Ephesoft can also log non-error procedures with INFO level logging turned on in realtime. With most issues, when opening a support ticket, you will want to submit this information for quickest analysis.
The primary log file types are the following:
– Dcma-all*.log –
– Catalina*.out – the global log (Linux)
– ephesoftenterprise-stdout – the global log (Windows)
Depending on your version of Ephesoft, logs are stored in the following directories:
What to send to with your support tickets:
The most complete logs that you can send us are INFO level logs. If your issue is replicable and records each time you are running a specific procedure, turn INFO level logs on first; restart the server and replicate the issue. This will insure the complete process trace is recorded in the log file. Go to the directories mentioned above, ZIP the files together and submit with your support issue to firstname.lastname@example.org.
Otherwise, if your environment can not be interrupted to turn INFO level logging on, submit any logs that your system has already collected and we can try to perform an analysis with what you have collected.