Issue

New BI Showing LOCKED BI Status and Not Proceeding to Folder Import(Not User Locked)

Symptoms

New BI Showing LOCKED BI Status and Not Proceeding to Folder Import. This issue is associated with Ephesoft Clustered environments.

Solution

The CRON BI pickup scheduling/process for the Workflows are mostly overlapping in some way. Audit your CRON schedules for the cluster and space them further apart.

Workaround to continue processing: Go into batch instance table in database and change status to NEW. It is not necessary to switch any servers off when applying this.

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Walter Lee